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We are looking for serious partners. Our partnership policy is based on principles of rigor and truthfulness. Therefore, when a partnership is entered into, it is crucial to respect and enforce the requirements to ensure the sustainability of the partnership. In the event of non-compliance, the partnership contract may be terminated and it will be impossible to enter into a new partnership.

The prerequisites for applying for a partnership are as follows:
If you are the creator of a Minecraft server, you must have a Discord server with at least 250 members (minimally active) OR a website with at least 500 registered users, with whom you can communicate by email or other means communication (minimal activity is required and users must not be fake accounts).
If you are a community on Discord, you must have a Discord server of at least 500 active members.
In other cases, please contact us so that we can define the criteria together according to your situation.

Being a partner gives you the following advantages (no negotiation possible):
Advertising on our Discord. You will need to send us a presentation which we will display on our Discord server.
Pathfinder Offer (for more information about the offer, go to our website).

In return, we expect:
Advertising at regular intervals (every week) to promote our platform.

Before contacting us, make sure you have identified a real bug. To do this, discuss it with the community via the forum or Discord, or open a ticket to ask a team member for help. This will be able to confirm the bug and guide you in writing your bug report.

The recommended template for writing a bug report is as follows:
Name: Example: Non-clickable button
Severity: Low/Medium/High
Theme: Example: LShadow
Time of occurrence (Optional): Example: At connection

Open a ticket in your customer area or on Discord by detailing and arguing your ideas. Interesting ideas will be reviewed by our team and, if accepted, will be transferred to an appropriate list on our site.

There are several ways to get a direct link to host your modpack. It depends on whether you are looking for a free or paid solution:

• If you're looking for a free way, Dropbox is a commonly used option. To do this, copy the download URL and replace the "dl=0" parameter at the end of the URL with "dl=1".
• If you prefer a paid solution, you can host your modpack on a VPS or a simplified online host.

We offer a free offer (the Demo offer) which allows you to test our launcher creation service for a limited time. Take the opportunity to discover all the features and evaluate our service without obligation.

You can create a theme by going to your personal space, then accessing the "Themes" section and selecting "Creation". This feature is paid and requires you to familiarize yourself with the system by consulting the available documentation.

If you encounter a problem that is difficult to identify with your launcher, you can open a ticket in the "Support" section of your customer area or on Discord. Before opening a ticket, please respect the following rules:

Generally, this comes from a configuration error in your modpack:

• If you use a modpack and go through the download method via a link, check that this link is accessible and that your modpack downloads correctly when you access it.
• If this is not the case, make sure that your modpack files are placed in structured folders, such as in the game directory. For example, mod files should be located in the " folder mods" in the root of your modpack.

The problem could also be due to another error. To resolve this problem, take the launcher logs which you can find in the game directory, in the "launcher" folder (the launcher-log.txt file), and open a ticket on online support.

When you first register, you benefit from the default offer (basic offer), which has limited functionality. To obtain a more advantageous offer, go to the “Offers” section of the navigation bar and choose the offer that best suits your needs.

It is not possible to recover your balance, even if you have purchased all the services we offer.

You can recover a new password by completing the password reset form available in the login area.

Unfortunately, it is not possible to help you find your account or disclose the email address associated with an account.

We cannot help you recover your account if you no longer have access to your mailbox. All recovery procedures are carried out by email. We recommend that you contact your email provider to find a solution and regain access to your email account.

You don't receive an email a few minutes after sending? Check your spam. If you don't find anything in spam either, make sure the address matches your account. If everything is correct, there might be a problem with the shipment.

Please contact an administrator.

No refunds will be made, even in the event of compelling reasons. There is therefore no point in contacting us about this, as this is clearly stipulated in our conditions of sale.

If you made a payment with PayPal, your transaction may be temporarily held for verification.

We guarantee the availability of our services, except in the event of a breakdown or malfunction. In the event of unavailability, we will make every effort to restore the services concerned as quickly as possible.

In other words, if your service is not working due to unavailability, we ask you to be patient during the time it takes to get it back into service. To stay informed, feel free to join our Discord server. A dedicated page is also available for you to follow the status of our services.

If your problem is not related to unavailability, but to a configuration issue, we can provide you with technical assistance.

Please note that no refunds will be made, regardless of the situation.