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We are looking for a serious partner. Our partnership policy is based on principles of rigor and veracity. Therefore, when a partnership is entered into it is important to respect the requirements and apply them to sustain the partnership. In the event of non-compliance, the partnership contract may be terminated and it will be impossible to re-enter into a new partnership.

The prerequisites for applying for a partnership are as follows:
- If you are the creator of a minecraft server, you must have a discord server with at least 250 members (an active minimum) **OR** a website with at least 500 registered users with whom you can communicate by email or other means of communication (similarly with minimal activity required and no fake users)
- If you are a community on discord, you must have a discord server of at least 500 active members
In other cases, please contact us so that we can consult and define together the criteria according to your situation.


Being a partner gives you the following advantages (no negotiation possible):
- Advertising on our discord. You will have to send us a presentation so that we can exhibit it on the discord server
- Scout offer (for more info on the offer, visit the site)


In return we expect:
- An advertisement at regular intervals (respectively every week) to promote our platform

Before contacting us, you must first make sure that you are dealing with a real bug. To do this, talk to the community either casually by the forum or by discord or open a ticket to ask for help from a member of the team. This one will be able to confirm the bug and will be able to also guide you in writing your bug report.

The recommended model for writing a bug report is the step-by-step model which is as follows:
Name: Ex: Button not clickable
Severity: Low/Medium/High
Theme: Ex: LShadow
Occurrence time (Optional): Ex: At login

Open a ticket in your customer area or on discord detailing and arguing your ideas.
Interesting ideas are retained by our team and then transferred to an appropriate list on a site

There are various ways to get a direct link, the idea being whether you are looking for a free or paid way to host your modpack:

• If you are looking for a free way, you have dropbox which is the most used and widespread way. To do this, copy the download url and replace the "dl=0" parameter at the end of the url with "dl=1".
• If you are looking for a paid way, you can host your modpack on a vps or a simplified online host.

We only have a free offer (the demonstration offer) which allows you to test our launcher creation service for a certain period of time.

You can create a theme by going to your personal space > in the themes section > Creation. However, this feature is paid for and requires familiarization with the system through the documentation.

If you encounter a problem that you can't figure out about your launcher, you can open a ticket in the "support" section. from your customer area or on discord. Before opening a ticket, please respect the following rules:

Usually it comes from a configuration error in your modpack:

• If you have a modpack and you go through the download method via a link, check that it is accessible and that your modpack is downloaded directly when you access it.
• If you are not in this case, check that the files in your modpack are well placed in structured folders such as in the game directory. For example, mod files go in the "mods" folder in the root of your modpack.

it could also come from an error in addition. To solve your problem, get the launcher logs that you can find in the game directory > in the launcher folder (the launcher-log.txt file) and open a ticket on the online support.

When you register for the first time, you have the default offer (basic offer), which is actually useless. You need to make an offer by going to the "Offers" section of the navigation bar.

No, it is not possible to recover your balance even if you have purchased all the services we offer.

You can recover a new password by filling in the forgotten password form that you will find in the connection area.

Unfortunately, it is not possible to help you find your account or reveal an email address attached to an account.

We cannot help you recover your account if you no longer have access to your mailbox. Recovery procedures are carried out by email. You can contact the company in charge of your mailbox to find a way to access it.

You don't receive an email a few minutes after sending? Then check your spam. If you don't have anything in spam as well, make sure the address matches your account. If everything is good, there is a problem with the shipment.

Please contact an administrator.

No refund can take place even for a perilous reason. So there is no need to contact us knowing that this is mentioned in our conditions of sale.

If you made a payment with paypal, your transaction may be temporarily blocked to be subject to verification.

We guarantee the availability of our services except in the event of a breakdown or malfunction. When an unavailability occurs, we mobilize all our forces to restore the services concerned.

In other words, if your service does not work because it is unavailable, know that you have to be patient during the time it takes to get back into service. Feel free to join our discord server to be informed. You also have a page at your disposal to follow the status of our services.

If however your problem is outside this scope and it concerns a configuration problem, we can provide you with technical assistance.

That said, no refund can be made regardless of the situation in which you are.