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We are looking for serious partners. Our partnership policy is based on principles of rigor and veracity. Consequently, when a partnership is concluded, it is crucial to respect and apply the requirements to guarantee the sustainability of the partnership. In the event of non-compliance, the partnership contract may be broken and it will be impossible to conclude a new partnership.

The prerequisites for making a partnership request are as follows:
If you are the creator of a Minecraft server, you must have a discord server of at least 250 members (minimally active) or a website with at least 500 registered users, with which you can communicate by email or by another means of communication (a minimum activity is required and users must not be false accounts).
If you are a community on Discord, you must have a discord server of at least 500 active members.
In other cases, please contact us so that we can define the criteria together according to your situation.

Being a partner gives you the following advantages (no negotiations possible):
Advertising on our discord. You will have to send us a presentation that we will exhibit on our Discord server.
Scout offer (for more information about the offer, go to our site).

In return, we expect:
An advertisement at regular intervals (every week) to promote our platform.

Before contacting us, make sure you have identified a real bug. To do this, discuss it with the community via the forum or discord, or open a ticket to ask for help from a member of the team. This will be able to confirm the bug and guide you in writing your bug report.

The recommended model to write a bug report is as follows:
Name: Example: non -clickable button
Severity: low/medium/high
Theme: Example: Lshadow
Disposition (optional): example: connection

Open a ticket in your customer area or on Discord by detailing and arguing your ideas. The interesting ideas will be examined by our team and, if selected, will be transferred to an appropriate list on our site.

There are several ways to obtain a direct link to host your Modpack. It depends on if you are looking for a free or paid solution:

• If you are looking for a free way, Dropbox is a commonly used option. To do this, copy the download URL and replace the "DL = 0" setting at the end of the URL by "DL = 1".
• If you prefer a paid solution, you can accommodate your Modpack on a Simplified VPS or online host.

We offer a free offer (the demonstration offer) which allows us to test our launcher creation service for a limited period. Take the opportunity to discover all the features and assess our service without obligation.

You can create a theme by going to your personal space, then accessing the "Themes" section and selecting "Creation". This feature is paying and requires familiar with the system by consulting the available documentation.

If you are having a difficult problem to identify with your launcher, you can open a ticket in the "Assistance" section of your customer area or on Discord. Before opening a ticket, please comply with the following rules:

Generally, it comes from a configuration error of your modpack:

• If you use a modpack and you go through the download method via a link, Check that this link is well accessible and that your modpack is downloaded properly when you access it.
• If this is not the case, make sure that the files of your modpack are well placed in structured folders, as in the play directory. For example, mod files must be in the "mods" folder at the root of your modpack.

The problem could also come from another error. To solve this problem, have the launcher's logs that you can find in the play directory, in the "Launcher" folder (the Launcher-Log.TXT file), and opens a ticket on the online medium.

During your first registration, you benefit from the default offer (basic offer), which has limited features. To obtain a more advantageous offer, go to the "Offers" section of the navigation bar and choose the offer that best suits your needs.

It is not possible to recover your balance, even if you have bought all the services we offer.

You can recover a new password by filling out the password reset form available in the connection space.

Unfortunately, it is not possible to help you find your account or to disclose the email address associated with an account.

We cannot help you recover your account if you no longer have access to your mailbox. All recovery procedures are carried out by email. We recommend that you contact the supplier of your mailbox to find a solution and regain access to your email account.

You do not receive an email a few minutes after sending? Check your spam. If you can't find anything in spam either, make sure that the address corresponds to your account. If everything is correct, there could be a problem with the sending.

Please contact an administrator.

No refund will be made, even in the event of imperative reason. It is therefore unnecessary to contact us on this subject, as this is clearly stipulated in our conditions of sale.

If you have made a payment with Paypal, your transaction can be temporarily blocked for verification.

We guarantee the availability of our services, except in case of breakdown or malfunction. In the event of unavailability, we make every effort to restore the services concerned as quickly as possible.

In other words, if your service does not work due to unavailability, we ask you to be patience during the time necessary for restarting. To stay informed, do not hesitate to join our Discord server. A dedicated page is also at your disposal to follow the condition of our services.

If your problem is not linked to unavailability, but to a configuration concern, we can provide you with technical assistance.

Please note that no refund will be made, whatever the situation.